Who We Are
Mount Maison Limited; We carefully pack and ship every order to ensure it reaches you safely.

Order Processing
• Orders are usually processed within 1–3 business days (excluding weekends and public holidays).
• Orders placed outside business hours will be processed the next working day.

Where We Ship
• We ship within the UK and internationally.
• Delivery times vary depending on your location and courier service.

Estimated Delivery Times
• UK deliveries: 2–5 business days after dispatch
• International deliveries: 7–15 business days (subject to customs clearance)

Please note these are estimates and may vary.

Shipping Costs
• Shipping charges are shown at checkout.
• Any customs duties, taxes, or import fees for international orders are the customer’s responsibility.

Tracking
Tracking details will be shared once your order has been dispatched, where available.

Delays
We are not responsible for delays caused by couriers, customs clearance, weather conditions, or other factors beyond our control.

Incorrect Address
Please ensure your delivery details are correct at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Damaged or Lost Orders
If your order arrives damaged or appears to be lost, please contact us within 48 hours of delivery so we can assist you promptly.