• Customers have the right to cancel online orders within 14 days of delivery, in line with UK Consumer Law.

• Items must be unused, unopened, and in original sealed packaging to qualify for a return.

• Opened or used perfumes cannot be returned due to hygiene and safety reasons.

• To request a return, customers must notify us within 14 days and return the item within a further 14 days.

• Proof of purchase is required for all returns.

 

• If your item arrives faulty, damaged, or incorrect, contact us within 48 hours of delivery with photos/videos.

• We will offer a replacement or full refund, including delivery costs, at no extra charge.

 

• Approved refunds are processed within 7–10 working days after inspection.

• Refunds are issued to the original payment method.

• Original shipping charges are non-refundable, except for faulty or incorrect items.

 

• Change-of-mind returns: Customer pays return shipping.

• Faulty or incorrect items: Return shipping is covered by Mount Maison Limited.

• We recommend using a tracked return service.

 

• Customs duties, taxes, and shipping fees are non-refundable.

• Return shipping is the customer’s responsibility unless the item is faulty.